Mergee questions, answered calmly.

What is Mergee?

Mergee is a family calendar app designed to help families keep school events, activities, reminders, and household plans together in one calm, organised place.

Who is Mergee for?

Mergee is for parents, guardians, and families managing school schedules, activities, reminders, household plans, and shared family responsibilities.

What does Mergee help families do?

Mergee helps families keep events in one shared calendar, add events per child, colour-code events by child, add reminders on paid plans, create recurring events on paid plans, and share a household calendar with family members.

How do I sign in?

Open Mergee, enter your email address, tap Send code, check your email inbox, then enter the one-time code in the app.

Do I need a password?

No. Mergee uses passwordless email sign-in. You sign in using a one-time code sent to your email address.

What is an OTP code?

An OTP is a one-time code sent to your email address. It is used to sign in securely to Mergee.

What should I do if my OTP code does not arrive?

Check your inbox, spam or junk folder, and Gmail Promotions or Updates tabs if you use Gmail. Also make sure the email address was typed correctly.

What is an invite code?

An invite code is used to join a family household. It is entered after the invited person has signed in with their own email address.

Is the OTP code the same as the invite code?

No. The OTP code signs you into Mergee. The invite code connects you to a family household. First sign in with your email OTP, then enter the family invite code to join the household.

Are invite codes emailed automatically?

No. Invite codes are not emailed automatically by the app. The family owner creates or views the invite code in Mergee and shares it manually with the person joining.

How can the owner share an invite code?

The owner can share the invite code manually by WhatsApp, SMS, email, or by copying and pasting it into a message.

How do I join a family?

1. Open Mergee.
2. Enter your email address.
3. Tap Send code.
4. Enter the OTP code sent to your email.
5. Go to Profile or Household.
6. Tap Join Family.
7. Enter the invite code given to you by the owner.
8. Tap Verify access.

Who is the owner?

The owner is the first adult who sets up the family. The owner manages the household, children, events, plan, invites, and household access.

What can adults do?

Adults can help manage the shared family calendar. Adults can usually view family events, add events, edit events, and help manage the calendar.

What can child accounts do?

Child accounts can be used so children can view relevant family activities and manage their own entries where allowed. Child access is more limited than adult access.

How do I add an event?

1. Go to Calendar.
2. Tap + Add.
3. Add the event title.
4. Choose the child linked to the event.
5. Choose the date and time.
6. Choose a reminder if your plan allows reminders.
7. Choose repeat settings if your plan allows recurring events.
8. Add optional notes.
9. Tap Save.

What kind of events can I add?

You can add school activities, sports, reminders, appointments, household plans, and family commitments.

Can I link an event to a child?

Yes. Each event can be linked to a child, which helps Mergee show the correct colour dot on the calendar and keep each child’s schedule clear.

What do the colour dots mean?

Each child can have a colour. When a day has an event for that child, their colour appears as a dot on the date.

How do I view a day’s events?

Tap a day on the calendar. Mergee will show the events for that selected day, including event details and which child each event belongs to.

How do I edit an event?

Open the calendar, tap the day with the event, select the event, tap Edit, update the details, and save the changes.

How do I delete an event?

Open the event, tap Delete, and confirm that you want to delete it. The event is then removed from the family calendar.

Can I add reminders?

Yes. Reminders are available on paid plans. If your plan includes reminders, you can choose a reminder time when adding or editing an event.

What reminder options are available?

Reminder options may include none, 5 minutes before, 10 minutes before, 15 minutes before, 30 minutes before, 1 hour before, or 1 day before.

What if I am not receiving reminders?

• Check that notifications are enabled for Mergee on your device.
• Check that the event has a reminder selected.
• Check that your subscription plan includes reminders.

Can I add recurring events?

Yes. Recurring events are available on paid plans. They are useful for activities that happen every week or repeat over time, such as rugby practice, choir, tutoring, or hockey.

What is included in the free plan?

The free plan includes one adult required to start, one child included, a maximum of 10 events, no reminders, and no recurring events.

What do paid plans unlock?

Paid plans unlock more seats, reminders, recurring events, and shared family calendar access.

What is a seat?

A seat is a place in the household. A seat can be used by an adult or a child. The plan controls how many seats are available, and the household must always have at least one adult.

What plans are available?

• Free Plan: R0, 1 adult required + 1 child included, maximum 10 events, no reminders, no recurring events.
• Single Household Monthly: R79.99/month, 3 seats, reminders included, recurring events included.
• Household Monthly: R99.99/month, 4 seats, reminders included, recurring events included.
• Household Plus Monthly: R129.99/month, 6 seats, reminders included, recurring events included.

When will Mergee ask me to upgrade?

Mergee may show the Premium screen when you reach a free-plan limit or try to use a paid feature, such as adding more than the free event limit, adding reminders, adding recurring events, or adding more household seats than your current plan allows.

How do I upgrade?

1. Go to Profile.
2. Tap Manage Plan.
3. Review the available plans.
4. Select the plan you want.
5. Tap Continue with [Plan Name].
6. Confirm the subscription using the app store purchase flow.

How do I restore purchases?

1. Go to Profile.
2. Tap Manage Plan.
3. Tap Restore Purchases.
4. Wait for the app store to check your purchases.
5. If an active subscription is found, Mergee updates your plan.

How do I downgrade?

Downgrades are managed through the app store where your subscription was created. Open your app store subscription settings, find Mergee Calendar, open your subscription, choose the available plan or subscription option, and follow the store prompts to confirm.

How do I cancel?

Subscriptions are cancelled through the app store where your subscription was created. Open your app store subscription settings, find Mergee Calendar, open the subscription, select Cancel Subscription, and follow the store prompts to confirm.

What happens when a plan is downgraded or cancelled?

If a plan is downgraded or cancelled, paid features may no longer be available after the subscription period ends. This may affect reminders, recurring events, and the number of available household seats.

What can I do from the Profile screen?

The Profile screen lets users see who is signed in, see their role, see the current plan, manage the plan, choose language, manage schools, view family or household access, access pending adult invites, and access pending child change requests.

Can I choose a language?

Yes. Mergee supports English and Afrikaans. Go to Profile, find Language, choose Eng or Afr, and the app interface updates to the selected language.

How do I add a school?

1. Go to Profile.
2. Find Schools.
3. Tap + Add school.
4. Add the school name.
5. Save.